100% SATISFACTION GUARANTEE

We are so confident you are going to love Word FRENZY we offer a 100% Satisfaction Guarantee. If you are not satisfied for any reason, just return your Word FRENZY game products within 30 days and we will refund your entire purchase price.

Return Policy

If you are not completely happy with your Word FRENZY products, FrenzyCardGames.com will refund your entire purchase price.

Returned Word FRENZY products must be received in our offices within 30 days of purchase date. Purchaser is responsible for all return shipping charges.

Email your return request to returns@FrenzyCardGames.com. Include your name, address, phone number and order number in the email. To provide the best service possible we would ask you to provide the reason for the return and any recommendations you may have to insure our customers satisfaction in the future.

We will reply with authorization and the warehouse address for the return within 48 hours.

You can shop at www.FrenzyCardGames.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Step 1: The merchant submits a credit card transaction to the Authorize.Net Payment Gateway on behalf of a customer via secure connection from a Web site, at retail, from a MOTO center or a wireless device.

Step 2: Authorize.Net receives the secure transaction information and passes it via a secure connection to the Merchant Bank's Processor.

Step 3: The Merchant Bank's Processor submits the transaction to the Credit Card Interchange (a network of financial entities that communicate to manage the processing, clearing, and settlement of credit card transactions).

Step 4: The Credit Card Interchange routes the transaction to the customer's Credit Card Issuer.

Step 5: The Credit Card Issuer approves or declines the transaction based on the customer's available funds and passes the transaction results, and if approved, the appropriate funds, back through the Credit Card Interchange.

Step 6: The Credit Card Interchange relays the transaction results to the Merchant Bank's Processor.

Step 7: The Merchant Bank's Processor relays the transaction results to Authorize.Net.

Step 8: Authorize.Net stores the transaction results and sends them to the customer and/or the merchant. This communication process averages three seconds or less!

Step 9: The Credit Card Interchange passes the appropriate funds for the transaction to the Merchant's Bank, which then deposits funds into the merchant's bank account. The funds are typically deposited into your primary bank account within two to four business days.